/* =========================================================
   Metis — Support page
   ========================================================= */

/* ---------- Hero ---------- */
.sup-hero {
  padding: 56px 0 80px;
  background: var(--bg-mint);
  position: relative;
  overflow: hidden;
}
.sup-hero::after {
  content: "";
  position: absolute;
  width: 480px; height: 480px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(61,107,85,.10) 0%, transparent 70%);
  right: -180px; top: -180px;
  z-index: 0;
}
.sup-hero .wrap { position: relative; z-index: 1; }
.sup-hero .pp-back { margin-bottom: 32px; display: inline-block; }

.sup-hero-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 56px;
  align-items: flex-end;
}
.sup-hero .kicker {
  display: inline-block;
  padding: 4px 12px 4px 9px;
  background: var(--bg-card);
  border-radius: 100px;
  font-size: 11px;
  letter-spacing: 0.12em;
  color: var(--moss-deep);
  margin-bottom: 18px;
}
.sup-title {
  font-family: var(--serif);
  font-size: clamp(40px, 5vw, 64px);
  line-height: 1.05;
  letter-spacing: -0.02em;
  margin: 0 0 20px;
  color: var(--ink);
}
.sup-sub { max-width: 480px; color: var(--ink-2); }

/* Search */
.sup-search {
  position: relative;
  background: var(--bg-card);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  padding: 14px 14px 14px 48px;
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: center;
  gap: 8px;
  box-shadow: var(--shadow-soft);
}
.sup-search-ico {
  position: absolute;
  left: 16px;
  top: 18px;
  color: var(--ink-3);
}
.sup-search input {
  border: none;
  outline: none;
  background: transparent;
  font-family: var(--sans);
  font-size: 16px;
  color: var(--ink);
  width: 100%;
}
.sup-search input::placeholder { color: var(--ink-3); }
.sup-search-btn {
  padding: 8px 16px !important;
  border-radius: 100px !important;
  font-size: 15px !important;
}
.sup-search-hint {
  grid-column: 1 / -1;
  font-size: 11px;
  color: var(--ink-3);
  margin-top: 6px;
  padding-left: 0;
  letter-spacing: 0.02em;
}

@media (max-width: 900px) {
  .sup-hero-grid { grid-template-columns: 1fr; gap: 32px; }
}

/* ---------- Section spacing override ---------- */
.sup-section { padding: 80px 0; }
.sup-section-soft { background: #fff; }

/* ---------- Categories ---------- */
.sup-cat-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0;
  border-top: 1px solid var(--line);
  border-left: 1px solid var(--line);
}
.sup-cat {
  padding: 28px;
  border-right: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  display: flex;
  flex-direction: column;
  gap: 12px;
  transition: background .15s;
  color: var(--ink);
}
.sup-cat:hover {
  background: var(--bg-mint);
}
.sup-cat-ico {
  width: 44px; height: 44px;
  border-radius: 10px;
  background: var(--bg-mint);
  color: var(--moss-deep);
  display: flex; align-items: center; justify-content: center;
}
.sup-cat:hover .sup-cat-ico {
  background: var(--bg-card);
}
.sup-cat-t {
  font-family: var(--serif);
  font-size: 22px;
  line-height: 1.2;
  color: var(--ink);
}
.sup-cat-b {
  font-size: 14px;
  color: var(--ink-2);
  line-height: 1.55;
  flex: 1;
}
.sup-cat-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-top: 14px;
  border-top: 1px solid var(--line-soft);
  font-size: 11px;
  color: var(--ink-3);
  letter-spacing: 0.04em;
}
.sup-cat-arrow {
  color: var(--ink);
  transform: translateX(0);
  transition: transform .15s;
}
.sup-cat:hover .sup-cat-arrow { transform: translateX(4px); }

@media (max-width: 900px) { .sup-cat-grid { grid-template-columns: 1fr 1fr; } }
@media (max-width: 560px) { .sup-cat-grid { grid-template-columns: 1fr; } }

/* ---------- Channels ---------- */
.sup-chan-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}
.sup-chan {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 18px;
  padding: 22px 24px;
  background: var(--bg-card);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  transition: all .15s;
  color: var(--ink);
}
.sup-chan:hover {
  border-color: var(--moss);
  transform: translateY(-1px);
  box-shadow: var(--shadow-soft);
}
.sup-chan-ico {
  width: 44px; height: 44px;
  border-radius: 50%;
  background: var(--bg-mint);
  color: var(--moss-deep);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.sup-chan-t {
  font-family: var(--sans);
  font-weight: 700;
  font-size: 11px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--ink-3);
  margin: 0 0 4px;
}
.sup-chan-v {
  font-size: 17px;
  font-weight: 600;
  color: var(--ink);
  letter-spacing: -0.01em;
}
.sup-chan-s {
  font-size: 12px;
  color: var(--ink-3);
  margin-top: 4px;
}
.sup-chan-arrow {
  color: var(--ink-3);
  font-size: 14px;
}
.sup-chan:hover .sup-chan-arrow { color: var(--moss-deep); }

@media (max-width: 720px) { .sup-chan-grid { grid-template-columns: 1fr; } }

/* ---------- Status ---------- */
.sup-status-dot {
  display: inline-block;
  width: 14px; height: 14px;
  border-radius: 50%;
  background: var(--moss);
  margin-right: 12px;
  position: relative;
  vertical-align: middle;
}
.sup-status-dot::after {
  content: "";
  position: absolute;
  inset: -4px;
  border-radius: 50%;
  background: var(--moss);
  opacity: .25;
  animation: sup-pulse 2.4s ease-out infinite;
}
@keyframes sup-pulse {
  0%   { transform: scale(0.8); opacity: .35; }
  100% { transform: scale(1.8); opacity: 0; }
}
.sup-status-list {
  display: flex;
  flex-direction: column;
  border-top: 1px solid var(--line);
  margin-bottom: 24px;
}
.sup-status-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 0;
  border-bottom: 1px solid var(--line);
}
.sup-status-name {
  font-family: var(--serif);
  font-size: 20px;
  color: var(--ink);
}
.sup-status-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  border-radius: 100px;
  background: var(--bg-mint);
  color: var(--moss-deep);
  font-family: var(--sans);
  font-weight: 600;
  font-size: 12px;
  letter-spacing: 0.02em;
}
.sup-status-pill::before {
  content: "";
  width: 6px; height: 6px;
  border-radius: 50%;
  background: var(--moss);
}
.sup-status-history {
  display: inline-block;
  font-size: 12px;
  color: var(--ink-3);
  letter-spacing: 0.04em;
  transition: color .15s;
}
.sup-status-history:hover { color: var(--ink); }

/* ---------- Crisis ---------- */
.sup-crisis {
  background: var(--moss-deep);
  color: #fff;
  padding: 80px 0;
}
.sup-crisis-inner {
  display: grid;
  grid-template-columns: 1.2fr 1fr;
  gap: 48px;
  align-items: center;
}
.sup-crisis-kicker {
  color: var(--gold) !important;
  letter-spacing: 0.18em;
}
.sup-crisis-title {
  font-family: var(--serif);
  font-size: clamp(28px, 3vw, 38px);
  line-height: 1.2;
  color: #fff;
  margin: 12px 0 20px;
  max-width: 520px;
}
.sup-crisis-note {
  font-size: 14px;
  color: rgba(255,255,255,.85);
  max-width: 520px;
  line-height: 1.6;
}
.sup-crisis-actions {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.sup-crisis-card {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 22px 26px;
  background: rgba(255,255,255,.06);
  border: 1px solid rgba(255,255,255,.16);
  border-radius: var(--r-lg);
  color: #fff;
  transition: all .15s;
}
.sup-crisis-card:hover {
  background: rgba(255,255,255,.12);
  transform: translateY(-1px);
}
.sup-crisis-tag {
  font-size: 11px;
  letter-spacing: 0.06em;
  color: rgba(255,255,255,.7);
}
.sup-crisis-num {
  font-family: var(--serif);
  font-size: 56px;
  line-height: 1;
  color: var(--gold);
  letter-spacing: -0.02em;
}
.sup-crisis-sub {
  font-size: 11px;
  letter-spacing: 0.04em;
  color: rgba(255,255,255,.7);
}

@media (max-width: 900px) {
  .sup-crisis-inner { grid-template-columns: 1fr; gap: 32px; }
}

/* ---------- Suporte simples (documental) ---------- */
.sup-hero-simple {
  padding-bottom: 96px;
}
.sup-simple-card {
  margin-top: 28px;
  max-width: 520px;
  padding: 28px 28px 24px;
  background: var(--bg-card);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--shadow-soft);
}
.sup-simple-body {
  margin: 0 0 20px;
  color: var(--ink-2);
  line-height: 1.55;
}
.sup-simple-card .btn {
  display: inline-flex;
}
.sup-simple-email {
  margin: 16px 0 0;
  font-size: 15px;
  color: var(--moss-deep);
  word-break: break-all;
}
.sup-simple-note {
  margin: 14px 0 0;
  font-size: 14px;
  color: var(--ink-3);
}

@media (max-width: 640px) {
  .sup-hero { padding: 40px 0 56px; }
  .sup-title { font-size: clamp(28px, 8vw, 48px); }
  .sup-simple-card { padding: 20px 18px; }
}